Effective Date: 20/6/2025

1. Introduction

At Expert Foot Care, your privacy is important to us. This Privacy Policy outlines how we collect, use, disclose, and protect your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). By using our website and services, you consent to the practices described in this policy.

2. Information We Collect

We may collect a range of personal information from you, including:

– Personal Identifiable Information (PII):

  – Name

  – Contact details (email address, phone number)

  – Date of birth

  – Address

– Health Information:

  – Medical history relevant to podiatry services

  – Treatment preferences

  – Current medications

  – Any other health-related information you provide

– Payment Information:

  – Credit card details (processed through secure payment gateways)

  – Billing address

– Website Usage Data:

  – Cookies and tracking information

  – Your IP address

  – Browser type and version

  – Pages visited and the time spent on those pages

3. How We Use Your Information

We may use your personal information for various purposes, including but not limited to:

– Providing and managing podiatry services, including appointment scheduling and treatment

– Communicating with you about your health care

– Processing payments for services

– Notifying you of appointment reminders and follow-ups

– Sending you newsletters, promotional offers, and updates (if you have opted in)

– Improving our services and website functionality

– Complying with legal and regulatory obligations

4. Disclosure of Personal Information

We may disclose your personal information to:

– Healthcare Professionals: Sharing your information with our medical staff to provide you with necessary treatment.

– Third Parties: Engaging service providers who assist us in operating our website and delivering services (e.g., IT services, payment processors). These parties are bound by confidentiality agreements.

– Legal Compliance: Disclosing information as required by law, such as to respond to a subpoena or government request.

– Business Transfers: If we are involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

5. Data Security

We take reasonable steps to protect your personal information from misuse, loss, unauthorised access, modification, or disclosure. This includes using encryption, firewalls, and secure server environments. While we strive to protect your personal data, no method of electronic storage or transmission over the internet is 100% secure.

6. Accessing and Correcting Your Information

You have the right to access your personal information held by us. If you believe any information we hold about you is inaccurate, incomplete, or misleading, please contact us to request correction. We will respond to your request within a reasonable timeframe.

7. Your Rights

You have the following rights concerning your personal information:

– The right to withdraw consent to the processing of your data where we rely on your consent.

– The right to request the deletion of your personal information.

– The right to restrict processing or to request a transfer of your data.

To exercise any of these rights, please contact us using the details below.

8. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance your browsing experience. Cookies are small files stored on your device that help us analyse web traffic and improve our services. You can choose to accept or decline cookies through your browser settings; however, declining cookies may limit your ability to use certain features of our website.

9. Third-Party Links

Our website may contain links to third-party websites. We do not control the content or privacy practices of those websites and are not responsible for their privacy policies. We encourage you to read the privacy statements of any third-party sites you visit.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you about significant changes through email or by posting a prominent notice on our website. We encourage you to review this policy periodically for any updates.

11. Contact Us

If you have any questions or concerns about this Privacy Policy or our handling of your personal information, please contact us:

Expert Foot Care

53 South Pine Road, Alderley, QLD 4051

Expertfootcare@hotmail.com

12. Complaints

If you believe we have not complied with the APPs or have not handled your personal information adequately, you can lodge a complaint with us using the contact details above. We will take your complaint seriously and will respond to you as soon as possible.